Klapp Audio Visual is Melbourne's iconic Audio Visual leader serving the audiophile connoisseurs and enthusiasts for over 50 years. With loyal customers all around Melbourne, nationally and across the globe, we offer the biggest brands and one of the best collections of top audio/visual models in the World.
The terms "we", "us," "our," or "KlappAV" refer to Klapp Audio Visual.
Our website is: klappav.com.au
1. Collection of Information
We collect information that you provide us, from third parties, and automatically when you use our website. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.
Information You Provide Us
We collect information that you provide us, including your account and profile information, content you submit or post to our website, your purchase information, your communications, and information you provide to us as part of surveys and contests.
Account and Profile Information. When you create an account on our website, we collect information you provide us, like your name, email address, interests, gender, age, and profile information.
Content you Submit. We collect information and content that you submit or post to our website, including your photos, comments, reviews, searches, notes, and discussions.
Purchases. If you purchase using our website or app, we collect certain information in order to process your purchases and sales, such as your phone number, address, and payment method (for example: paypal account, credit card or bank account information).
Communications. When you communicate with us (via email, phone, through our website, app, or otherwise) and when you use our website or app to communicate with others, we store a copy of your communications. KlappAV will provide you notice or obtain your consent in accordance with applicable law before storing these communications.
Surveys and Contests. If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.
Information from Others
We collect information that others provide us, including information from other platforms, publicly available information, information from other users of our website, app or platform, information from our partners and information from third-party websites.
Other Platforms. We may receive information about you from third-party platforms that obtain your permission to share this information with us. If you choose to sign-up for our website through social media sites or upload your contacts from your third-party email service, you will be asked to share certain information with us as identified by those third-party platforms.
Publicly Available Information. Others may post content on our website that includes information about you (for example, as part of photos, reviews or stories). It may be publically available content on social media sites, government websites or other business websites.
Our Suppliers, Marketers or Partners. We may receive information about you from our suppliers, marketers or partners. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information.
KlappAV. Subject to the privacy policies of our suppliers or corporate affiliates and in accordance with applicable laws, we may receive information about you from them.
Automatically Collected Information
We collect information about your use of our website, including your search activity, the pages you view, the date and time of your visit, and if you use our app, content you interact with on third-party sites. We also collect information that your device provides to us in connection with your use of our website, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.
Cookies and Similar Technologies
We will receive your device's location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information in your accounts page or when you checkout as a shipping or billing address.
2. Use of Information
We use the information we collect to provide support, improve & personalise our website and to communicate with you about our business (on and off our website). The ways we do this include the following:
- to provide and improve our website's functionality, including to display content you post publicly; to fulfill your purchases through our website; to process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our website;
- to evaluate use of our website for our business purposes and to improve and develop our products and services, including new products and services and our website's functionality;
- to personalise your experience, such as to tailor the content and information made available to you, marketers and our suppliers;
- to display relevant advertising (on our website and third-party sites) and to evaluate the success of our advertising;
- to provide feedback to suppliers, professionals and marketers on our business or website;
- to prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms & Conditions);
- to enforce compliance with our agreements with you (for example, the Terms & Conditions) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
- to perform research, analysis for our business purposes, internal business planning and business reporting; and
- if you decide to participate, to administer surveys, contests, and promotions.
If you provide us information about your contacts (for example, when you sign up for our website through social media or mobile app), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our website that you also have joined our website and follow them on your behalf so that you may view their public activities on our website.
We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received and responses sent by suppliers and professionals on our website and to provide them feedback. We may use automated technology to review your communications and improve user experience.
We may use your log-in information, cookie information, device information, and IP addresses to identify you and log your use across devices and our website. We may use your addresses to personalise your experience on our website.
If you make purchases on our website as a visitor and subsequently create an account, for your reference, we will make information available to you about any prior purchases completed using the email address for your account.
Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.
3. Sharing Your Information
We do not rent or sell your personal contact information (such as your email address associated with your account registration) to third parties to use for their own marketing purposes. We share information in the following ways:
Website Visitors and Users
Service Providers, Marketers and website Partners
Advertisers and Ad Networks
We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with our website; (c) helpful to protect our rights, reputation, property, or that of our visitors, users, corporate affiliates, or the public; or (d) to enforce compliance with our agreements with you (for example, the Terms & Conditions).
4. Third Party Plug-ins, Widgets, and Links
An essential part of our services that you sign up for when you create a KlappAV account on our website is to receive communications from us through email and our website. If you use our mobile app or provide us with your cell phone number, these communications also include text messages and push notifications. We communicate with you about your account, privacy, and interactions with your content (for example, if others "like" your reviews or respond to your comment). We also ask for your feedback about your experience in connection with our website or about your home renovation and design plans. In accordance with applicable law, we communicate to you tips, offers, and similar services from us and may feature professionals, suppliers and other businesses on our website in these communications. You may opt-out of marketing emails from KlappAV directly through the email. Please be aware that you cannot opt-out of receiving account and privacy-related messages from us.
Our website also allows you and others to send messages in our website, share content with others outside our website, and if you make your contact information available, for others to contact you outside our website.
6. Account Termination and Data Retention
You may deactivate your account at any time by going to your account settings. When you deactivate your account, you will cease to provide ongoing or future data to us. Your profile will no longer be viewable but in accordance with applicable law and our Terms & Conditions, your photos, reviews, and other content may still be accessible and viewable. In order to request permanent closure and deletion of your account, please contact us via email or website contact form.
We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our website or to defend future legal claims. We also will retain aggregated information after your account has been closed. Information you have shared with others will remain visible after you have closed your account or deleted the information from your own profile or account, and we do not control information or content that others have copied out of our website. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.
Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13. In the event that we learn that we have collected personal information from a child under age 13, we will take appropriate steps to delete that information. If you become aware or believe that a child has provided us with personal information, please contact us via email or website contact form.
8. Data Security
We use reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information.
10. Contact Us
11. International Transfers of Personal Information
12. Legal Basis for Processing Personal Information (European Economic Area)
If you wish to learn more about specific legal grounds we rely on to process your information for any particular purpose (including any legitimate interests we have to process this information), please contact us via email or website contact form. For example, we rely on our legitimate interests to process information for direct marketing purposes and for fraud prevention and detection, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms.
13. Your Data Protection Rights (European Economic Area)
In some regions, such as the EEA, you may have certain rights in relation to your personal information, including the right to access, correct, update, or request deletion of your personal information. KlappAV takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete, and up to date. You also can manage your profile and settings in your accounts page on our website. However, if you are not a user of our website and you want to contact us directly about accessing, correcting, updating, or deleting your personal information, or altering your data or marketing preferences, you can do so at any time by contacting as via email or website contact form. We will consider your request in accordance with applicable laws.
You can object to processing of your personal information, ask us to restrict processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by contacting us as provided in the Contact Us section. You also can deactivate your profile and obtain a copy of your information through your account settings.
You can complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA and Switzerland are available here.
Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. We may ask you to verify your identity in order to help us respond efficiently to your request.